RETURNS

We want you to be 100% satisfied.
We hope you love your Good Spirits Candle Co. purchase, so... if you’re unhappy for any reason, please let us know. We will do our best to work with you to make it right. When you're happy, we're happy! 

RETURNS
If you’d like to make a return, no problem! Just follow the guidelines below:

• You have 30 calendar days from the ship date to return an item.

• The item must be unlit/unused and in in the same condition that you received it.

• Simply email us at returns@goodspiritscandleco.com with your order number, what you'd like to return, and whether you would like a store credit or a refund. We will send you a return confirmation email shortly.

• Pack up the candles securely in their original box with a copy of your receipt or the packing slip.

• Mail them off to us! The buyer pays for return shipping/insurance using the carrier of your choice. Unfortunately, we cannot refund your shipping charges.

• If the return is being made due to our mistake or was damaged in shipping, please read the next section about DAMAGED/INCORRECT ITEMS.

• Once we receive and accept your return, we will let you know and refund the value of the items to your original payment method (not including shipping either way). It may take up to four weeks to see the credit, depending on your payment method.

DAMAGED/INCORRECT ITEMS
We make every effort to ensure the correct candles arrive quickly and undamaged; however, stuff happens! If your items were damaged in transit or are not the items you ordered, please contact us within 5 days of delivery at returns@goodspiritscandleco.com and we'll work quickly to resolve the issue. In your email, please include the following information:

1. Your order # and which items were damaged/incorrect.

2. Photo of the packaging and damaged items if possible.

3. Whether you would like a refund, replacement, or store credit.

We will promptly issue a full refund (shipping included), send a replacement, or issue store credit after you have returned the damaged or incorrect item. You will not be charged any additional shipping for replacement shipments.

CANCELLING AN ORDER
To cancel an order, please contact us as soon as possible. If you're order hasn't shipped yet… consider it done. We will immediately refund your payment. If it has shipped, we will refund your payment as soon as we receive the items back from you following the RETURNS process outlined above.

If you have any questions about returns or refunds, please send us an email so we can help. (info@goodspiritscandleco.com)